State of the Technology

I’ve resurrected this blog at the behest of another graduate school course, but this time with a slightly different angle. With a focus on electronic resources, I will be using this electronic forum to explore new and exciting options that I can use in my current position and hopefully for any new directions in my career.

As it stands currently, I am still working within the world of retailing serving as a techie guru to those wanting to enter the realm of eReaders. Presently, there are 3 classes of NOOK that I watch over: Nook 1^st Edition (aka, the original), Nook 2^nd Edition (aka, the newcomer) and NOOKcolor (aka, the tablet). Without sounding too full of myself, I am an expert in all three devices. My brain is so packed full of technical, operational and merchandising information that I wonder how I’ll be able to accommodate a new feature or accessory. However, I make it work as best I can, and make sure to spread the knowledge around as well.

Not me, but a guy showing one of my job functions. Copyright B&N

Outside of the products I sell, there is actually a pretty neat little piece of technology that is exclusive to my department of the store. In order to help aid cashing out a customer who has decided to purchase a device, my lovely PTB (Powers That Be) have bestowed upon me as handy-dandy little mobile cash register. Basically, they’ve taken a iPod Touch and outfitted it not only with our POS (Point of Sale) software program, but also a case that can scan products and swipe credit and gift cards. Honestly, this thing is pretty damn sweet. Instead of sending a customer to wait in line, I can have them out the door in no time with little to no fuss and/or muss. Also, it really impresses the customers. As it stands, there are no other applications on the little guy, but that is all for the best, I’m sure.

Through this blog, I will be exploring new and interesting electronic resources that might help aid me in my work, especially when it comes to training my colleagues and customers. I will be discussing more about my training situation in the next post, but so far, I am very eager for the possibilities to come this semester.